Veterinary FAQ

We did our best to answer the most common questions we receive about our veterinary practice in our FAQ below. Please contact us to ask your question if you don’t see the answer you were looking for!

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Can I call and email as much as I’d like?

Within reason, phone calls or emails that are important and relevant to your pet’s health are included with your veterinary service.

Dr. Steffen is happy to respond to long emails and/or talk on the phone with clients for extended periods of time when her schedule allows.  The fee for long calls and emails is $59.99 per 30 minutes.

Are masks required?

Yes. We are a health care facility in the state of Ohio and are required to enforce the mask mandate for our staff and clients. Thanks for understanding.

Why is this 33913 number texting me?

33913 is the dedicated “short number” our scheduling software uses to send out reminders of your upcoming appointments. Please save it in your phone!

Can I schedule my pet’s vet visit online?

Yes! New and existing clients can schedule their pet’s vet visit online any time from anywhere!

Are you accepting new patients??

Our veterinary practice is growing, and we would love to make your pet our next family member. Call us to schedule your first appointment with Dr. Steffen.

Who is the veterinarian at Companion Animal Medical Centre?

Dr. Gwendolyn Steffen, DVM is the owner and veterinarian that will see your pet at Companion Animal Medical Centre.

What forms of payment do you accept?

We prefer cash, check, or zelle payments over credit cards.

Transactions under $25 need to be paid with cash, check, or zelle or there will be a $2.50 charge added to account for credit card processing fees.

Do you have financing options?

Yes. We have partnered with CareCredit to offer our clients 0% financing options for up to 18 months. You can spread the cost of your pet care over up to 18 months without paying any interest.

What types of pets do you care for?

Companion Animal Medical Centre focuses on cats and dogs, as these are the most common pets. Dr. Steffen does not see other types of animals.

Do you offer holistic vet services?

Yes, we do. Dr. Steffen DVM is certified by the American Holistic Veterinary Medical Association (AHVMA) and pet lovers travel far to have her see their pets. She is very well respected in the holistic animal care community by her peers.

Is Dr. Steffen certified in holistic pet care?

Dr. Gwendolyn Steffen is certified in holistic pet care by the American Holistic Veterinary Medical Association. She is the only veterinarian in the United States certified in Chiro and Kinesiology.

Do you offer wellness plans?

Yes. We have specific pet care plans for puppies and kittens, dogs and cats, and aging pets. We call them pet care plans and offer significant savings as compared to purchasing each included service individually. They also ensure your pet is seen regularly by Dr. Steffen, which enables early disease detection and greatly increases the effectiveness of treatment.

Can I purchase products for my pets from you?

Yes. We have an online store in which everything is approved by Dr. Steffen. If you are looking for the best of the best in pet products, consult with Dr. Steffen and she can assist you with your order placement.

How much are veterinary services?

We have a full page dedicated to getting you estimated pricing on the cost of health care for your pet. Check out our estimated pet care cost to get a better idea of what you are looking at before you contact us.

Are there any other vaccinations you have available?

We also offer the Lyme and canine influenza vaccine for dogs and the leukemia vaccine for cats.

When should puppies and kittens receive their first vaccines?

Between six and eight weeks of age.

Should puppies, kittens, and senior pets have more frequent examinations?

Yes. The same goes for aging pets!

Do you offer wellness exams?

Yes, we recommend annual wellness exams for adult dogs and cats between one and seven years old. At each check-up, we record your pet’s weight and temperature, ask about eating habits and exercise, and discuss parasite control. Our veterinarians also check for specific health issues, such as diabetes, and signs of cancer. You also have the chance to get help with any behavioral concerns.

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