Veterinary FAQ

We did our best to answer the most common questions we receive about our veterinary practice in our FAQ below. Please contact us to ask your question if you don’t see the answer you were looking for!

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Can I call and email as much as I’d like?

Within reason, phone calls or emails that are important and relevant to your pet’s health are included with your veterinary service.

Dr. Steffen is happy to respond to long emails and/or talk on the phone with clients for extended periods when her schedule allows. The fee for long calls and emails is $62.99 per 30 minutes.

Does Companion Animal Medical Centre accept walk-ins?

Pets are seen at CAMC by appointment only and we do not accept walk-ins at this time.

Exceptions may be made for emergency situations such as severe injuries, sudden and critical illnesses, or ingestion of poisonous substances, but our ability to handle emergencies varies based on our schedule and the number of pets currently in our care. If your pet needs emergency attention, please call us for assistance before attempting to bring your pet to CAMC.

Can I reschedule?

Yes. Clients may freely reschedule their pet’s appointment as long as notice is given 24 business hours before the time of your pet’s appointment. Notice cannot be given on weekends or holidays, as we need time to fill your spot.

Please see the next FAQ question to learn about the fee for missing an appointment.

Will I be charged if I miss my appointment?

Yes. We charge a fee of $92.79 for missed non-surgical appointments and a fee of $299.87 for missed surgery appointments.

You will only be charged a fee in the event we are not given notice 24 business hours before the time of your pet’s appointment or if you fail to show up to your pet’s appointment at all.

CAMC almost always has a waiting list of pets who would love to visit us sooner! Notifying us of changes to your schedule promptly allows us to fill your pet’s appointment spot.

Are there miscellaneous fees that may apply to my appointment?

Yes. 

Please see our Pet Care Cost page for our full list of miscellaneous fees that may or may not apply to your pet’s appointment. 

Should I arrive early for my appointment?

Yes!

Please arrive at least 5 minutes early for your pet’s appointment. Arriving late affects our entire schedule for the day and does not provide enough time for Dr. Steffen to obtain a proper history, perform a thorough examination, perform diagnostics, or prescribe medications.

Arriving late may also prevent us from being able to work emergencies into our schedule.

If you arrive more than 5 minutes late to your pet’s appointment, you will be asked to reschedule. You may also be asked to pay a late appointment fee. 

What should I do if my pet needs emergency care?

If your pet needs emergency care during business hours, please call us and we will assist you and your pet in any way we can, including referring your pet to another trusted practice in the event we cannot accommodate them in our schedule.

For after hours emergencies, please call our office and leave a voicemail with the details of your emergency and Dr. Steffen will contact you as soon as she is available.

If your pet is in critical condition due to an emergency, please do not delay getting them the care they need. We recommend Mission Vet Urgent Care of Blue Ash (513-715-2344) or the Care Center of Cincinnati (513-530-0911) if waiting for a callback is not possible.

What should I do if my pet needs a prescription refill?

Please call our office and provide us with at least 24 hours notice to prepare and refill your pet’s prescription.

There is a $19.99 fee for walk-in refills with no notice given.

Why is this 844-426-9101 number texting me?

844-426-9101 is the dedicated phone number we use to send appointment reminders and notices of events such as weather closures. Clients may also reach us by sending text messages to this number. Please save this phone number so you never miss an update from CAMC.

Can I schedule my pet’s vet visit online?

Yes! New and existing clients can schedule their pet’s non-surgical visit online anytime from anywhere.

Surgical appointments (including dental cleanings) must be made by phone.

Are you accepting new patients?

Our veterinary practice is growing, and we would love to make your pet our next family member. Call us to schedule your first appointment with Dr. Steffen.

Who is the veterinarian at Companion Animal Medical Centre?

Dr. Gwendolyn Steffen, DVM, is the owner and veterinarian that will see your pet at Companion Animal Medical Centre.

What is CAMC’s billing policy?

Payment is due upon services rendered and we do not offer extensions on payment.

In the event your pet requires hospitalization or emergency surgery, you will be required to leave a deposit. The amount of the deposit varies depending on the surgical services needed or the length of hospital stay.

There is a 1% interest fee per day on any outstanding balances past 14 days. The interest fee will be added to the principle.

What forms of payment do you accept?

We prefer cash, check, debit card, or Zelle payments. We charge no fees if you use one of these payment methods. Read our payment options and fees for details about using other payment methods such as credit cards or CareCredit and ScratchPay.

There is a 10% surcharge for Care Credit, 5% surcharge for ScratchPay, and a 4% surcharge for Discover, Visa, and Mastercard. Please note, we do not accept American Express.

There is a $49.00 fee for returned checks.

Do you have financing options?

Yes. We have partnered with CareCredit to offer our clients 0% financing options for up to 6 months. You can spread the cost of your pet care over up to 6 months without paying any interest.

We also offer ScratchPay.

What types of pets do you care for?

Companion Animal Medical Centre focuses on cats and dogs, as these are the most common pets. Dr. Steffen does not see other types of animals.

Do you offer holistic vet services?

Yes, we do. Dr. Steffen DVM is certified by the American Holistic Veterinary Medical Association (AHVMA), and pet lovers travel far to have her see their pets. She is very well respected in the holistic animal care community by her peers.

Is Dr. Steffen certified in holistic pet care?

Dr. Gwendolyn Steffen is certified in holistic pet care by the American Holistic Veterinary Medical Association. She is the only veterinarian in the United States certified in Chiro and Kinesiology.

Do you offer wellness plans?

Yes. We have specific pet care plans for puppies and kittens, dogs and cats, and aging pets. We call them pet care plans and offer significant savings as compared to purchasing each included service individually. They also ensure your pet is seen regularly by Dr. Steffen, which enables early disease detection and greatly increases the effectiveness of treatment.

Can I purchase products for my pets from you?

Yes. We have an online store in which everything is approved by Dr. Steffen. If you are looking for the best in pet products, consult with Dr. Steffen, and she can assist you with your order placement.

Does CAMC carry prescription pet food?

Due to limited space, CAMC does not carry prescription pet food in office, but it is available for delivery via our online pharmacy.

How much are veterinary services?

We have a full page dedicated to getting you estimated pricing on the cost of health care for your pet. Check out our estimated pet care cost to better understand what you are looking at before contacting us.

Are there any other vaccinations you have available?

We also offer the Lyme and canine influenza vaccine for dogs and the leukemia vaccine for cats.

When should puppies and kittens receive their first vaccines?

Between six and eight weeks of age.

Should puppies, kittens, and senior pets have more frequent examinations?

Yes. The same goes for aging pets!

Do you offer wellness exams?

Yes. We recommend annual wellness exams for adult dogs and cats between one and seven years old. At each check-up, we record your pet’s weight and temperature, ask about eating habits and exercise and discuss parasite control. Our veterinarians also check for specific health issues, such as diabetes and signs of cancer. You also have the chance to get help with any behavioral concerns.

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